As our client, you have our decades of collective expertise at your disposal. Not sure how to solve a particular problem? Perhaps we’ve helped one of our clients in the same situation in the past. Whether you need help diagnosing a problem, liaising with engineers or simply putting together a complete parts list – Kauls & Co. can help. We’ll always give that little bit extra to ensure you get exactly the advice and products you need, for a price you can afford.
Typical clients can be of any size – from small and medium-sized companies to large multinationals with up to 70,000 members of staff. Clients purchase supplies and industrial parts from us both to support their own needs and for resale.
We currently serve clients predominantly in Singapore, Malaysia, Thailand, Indonesia, The Philippines, China and Dubai, but also many other clients around the world. Would you like to learn about our capacities and experience with similar clients? Please contact us for more information.
Sample industries include:
• cement • steel • ceramic • porcelain • coal • mining (various) • metalworking • construction materials • industrial manufacturing • sanitary • paper • chemicals • and many more.
Sometimes you won’t know exactly what you want, but you know what it needs to be. Perhaps you have dimensional, compatibility, or process-related requirements, for example. Or maybe you need a part you know is suitable for use in your region – in terms of delivery, local regulations and climate. Our team’s expertise spans over half a century, making us uniquely placed assist with pinning down your requirements, knowing who to ask, knowing what to ask, and knowing how to get things moving.
In such cases, we’ll take care of the initial selection process and provide you with the details of one or a small handful of suppliers, together with our recommendations and thoughts on their comparative strengths and weaknesses. Kauls & Co. is here to support you.
We will always do our very best to ensure the goods or equipment you order arrives to you as quickly as possible. Larger deliveries will be delivered in one single shipment to avoid unnecessary cost and work for you, unless otherwise directed.
Need it a bit faster? Let us know, and we can guarantee the fastest possible production time and shipping method.
Please note that delivery times are always dependent on the availability of goods and equipment from our suppliers, as well as the respective delivery time of your chosen shipping method.
We are situated only 15 kilometres (9 miles) from Germany’s biggest port at Hamburg, Germany. Hamburg Airport is also just around the corner. No matter which shipping option you choose, we’ll make sure it’s a simple, hassle-free and carefully monitored process.
We can send updates as little or often as you choose: subject to the method and type of shipment, we can provide you with hourly, daily, or event-based updates. You can also call or email us for a more detailed update or more information whenever you wish.
We only work with the best manufacturers around and know the ins and outs of every product and usage scenario. Unfortunately, things do not always go to plan. But when something does go wrong, we will act fast to rectify the situation. After all, what matters to you is that you receive the goods and services you expect. This matters to us, too, and we work hard to ensuring any and all issues are resolved without delay. After all, your clients depend on you just as much as you depend on us!
Thankfully, problems only very rarely arise, but we will always help if something does go wrong. Please know you can call or email us at any time and we’ll get right on it. Your loyal custom is extremely important to us, so we’ll always do our best to never let you down.
Once a client, always a client
We are not a suddenly closed resource to you once a given transaction is complete. If you have little questions, or need to know where to find a replacement part for something you bought from us ten or even twenty years ago, we will be happy to assist. Such informational assistance is obviously provided free of charge – just another part of how Kauls & Co. does business.
For over half a century, the Kauls family has taken pride in making clients happy not just for today, but also for the decades to come.